Tucan Casino Document Upload: Format and Size Rules
Submitting your identification documents is a standard and crucial step for verifying your account at any reputable online gaming site. This guide provides a clear, step-by-step walkthrough of the Tucan Casino document upload process, detailing the exact format and size rules you need to follow to ensure a smooth and speedy verification.
Why Tucan Casino Requires Your Documents
Before you begin the upload, it’s helpful to understand why this process is necessary. Tucan Casino, like all licensed operators, must comply with strict Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. This verification protects both you and the casino from fraud, ensures you are of legal age to gamble, and guarantees that any winnings are paid to the correct person. Completing this process is mandatory before your first withdrawal can be processed.
Accepted Document Types and Formats
Tucan Casino requires you to provide several key documents. Each file must be uploaded in one of the accepted formats and must be a clear, high-quality color image or scan. Blurry, cropped, or black-and-white photos will likely be rejected, causing delays.
| Document Purpose | Accepted Formats | Maximum File Size |
|---|---|---|
| Proof of Identity (e.g., Passport, Driver’s License) | JPG, PNG, PDF | 5 MB |
| Proof of Address (e.g., Utility Bill, Bank Statement) | JPG, PNG, PDF | 5 MB |
| Proof of Payment Method (e.g., Front of Debit Card) | JPG, PNG | 3 MB |
Step-by-Step Upload Instructions
Follow these steps carefully to submit your documents correctly through the Tucan Casino member’s area.
- Log in to your Tucan Casino account and navigate to the ‘My Account’ or ‘Cashier’ section.
- Look for a tab or link labeled ‘Verification’, ‘Documents’, or ‘Upload’.
- You will see separate upload fields for each required document type. Select the correct file from your device for each one.
- Ensure each file is within the size limits and is a clear, readable copy. For PDFs, ensure all pages of a multi-page document are included in a single file.
- Click ‘Submit’ or ‘Upload’. You should receive an on-screen confirmation that your documents have been received for review.
Common Problems and Troubleshooting
Many verification delays are caused by easily avoidable issues. If your submission is taking longer than expected, check this list.
- Blurry Images: Ensure the document is in focus and all text is legible. Place it on a flat surface and take a picture in good light.
- Incorrect Document: The proof of address must be recent, typically issued within the last 3 months. A mobile phone bill is often not accepted.
- File Size Too Large: If your file exceeds the limit, use a free online tool to compress the image or convert it to a more efficient format before uploading.
- Partial Image: For proof of payment, you may only need to show the first 6 and last 4 digits of your card number. You can securely cover the middle digits.
What Happens After You Upload
Once submitted, the Tucan Casino security team will manually review your documents. Standard processing times are between 24 and 48 hours, though this can extend to 72 hours during peak periods. You will receive an email notification once your verification is complete and approved. If there is an issue, the email will specify what needs to be corrected. After successful verification, your account will be fully functional, and your first withdrawal request will be processed. Remember, claiming any Tucan Casino bonus or Tucan Casino no deposit offer will typically require you to complete this verification before cashing out. Always check the terms associated with a Tucan Casino promo code to understand the wagering requirements. While Tucan Casino free spins are a great way to start playing, you’ll need to be verified to enjoy your winnings. This thorough process is a hallmark of a trustworthy Tucan Casino casino operation. For any further questions, you can always visit the support page at Tucan Casino for assistance.
